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Vendor self-audit : Reheat International Ltd. - last updated 29/03/2012

Nature of Business      
  Yes No N/A
Original Equipment Manufacturer •
Repair/Overhaul Facility •
Spares Stockist/Supplier •
Maintenance Organisation •
Sub-Contractor (other) •
Description of Business:

Company Information  
Company Name: Reheat International Ltd.
Address: Riverside
Omega Park
Alton
Hampshire
Postcode: GU34 2UF
Country: UNITED KINGDOM
Continent: Europe
Tel No.: +44 (0)1420 594000
Fax: +44 (0)1420 594001
SITA/Telex:
CAGE / Company Short Code: KD668
Contact Email address: steve@reheat.aero
Website address: http://www.reheat.aero
Approval's held & Approval No.'s (CAA/FAA/MOD/EASA/ISO etc): EASA Part-145 Maintenance Organisation, UK.145.00472.
FAA Approved Repair Station, RHUY491X.
TCCA Approved Maintenance Organization, 807-12.
Bangladesh CAA Approved Aircraft Maintenance Organization, CAA/5534/67/AE.
Release documentation will be (Form 1 /Certificate of Conformity/etc): EASA Form 1 (with dual release if required)
Certificate of Conformity

Company Structure  
How long has the company been established? 14 years, 0 months
Is there a parent group or controlling interest? No
Total number of employees: Admin: 10 Production: 18 Inspection: 5
Do you close for holidays?
If Yes, for which periods?		 UK Public Holidays
Details of normal working hours: 08.30-16.30 Monday to Friday
Do you provide AOG out of hours support? Yes
Can deliveries be made at weekends/public holidays? No
Do you hold stock?
(If Yes, give details on following page by ticking applicable ATA)		 Yes
What warranties/technical guarantees are given with the products? See uploaded Standard Warranty Policy below.
What guarantees will be given to replace sub-standard/rejected goods? Replacement supplied free of charge, subject to investigation.

Stockist, Suppliers, OEMs or Repair/Overhaul Facilities to complete following table:
ATA Ref: Supply OH/Repair
- 00-00 - Various • •
- 11-00 - Placards
- 21-00 - Air Conditioning
- 22-00 - Auto Flight
- 23-00 - Communications
- 24-00 - Electrical Power
- 25-00 - Equipment/Furnishings • •
- 26-00 - Fire Protection • •
- 27-00 - Flight Controls
- 28-00 - Fuel
- 29-00 - Hydraulic Power
- 30-00 - Ice & Rain Protection
- 31-00 - Instruments
- 32-00 - Landing Gear
- 33-00 - Lights
- 34-00 - Navigation
- 35-00 - Oxygen
- 36-00 - Pneumatic
- 38-00 - Water & Waste • •
- 45-00 - Software
- 49-00 - APU
- 52-00 - Doors
- 53-00 - Fuselage
- 54-00 - Nacelles/Pylons
- 55-00 - Stabilisers
- 56-00 - Windows
- 57-00 - Wings
- 71-00 - Power Plant
- 72-00 - Engine
- 73-00 - Engine Fuel/Control
- 74-00 - Ignition
- 75-00 - Air
- 76-00 - Engine Controls
- 77-00 - Engine Indicating
- 78-00 - Exhaust
- 79-00 - Oil
- 80-00 - Starting

Contact Information    
Responsibility for liaison for: Name: Tel No./Ext:
CEO/Accountable Manager: Neil Watkins +44 1420 594000
Purchasing: Administration Dept. +44 1420 594000
Order Progression: Administration Dept. +44 1420 594000
Technical: Mark Cleveland +44 1420 594000
Quality Assurance: Steve Hewitt +44 1420 594009

What facilities do you have for:  
Handling? Handling equipment in use as recommended by the equipment manufacturer.
Storage? Storage facilities in compliance with EASA Part-145.
Packing? Customers packaging re-used where appropriate.
Additional packaging supplied by Reheat when required. Specialist packaging equipment on-site.
Preservation? All items preserved in accordance with manufacturers/suppliers recommendations.

How will deliveries be made? By third party carrier. Reheat use TNT.
Whose transport? As agreed with the customer.

Facilities  
Brief description of items/services provided (please use 'Upload' function below to supply copy of capability list): Maintenance, repair and overhaul of aircraft galley equipment, fire protection equipment and cockpit door strikes in accordance with an approved capability list. Capability list is available on the company website at: www.reheat.aero
Supply of spare parts/components for aircraft.
Approved Distributor for MAPCO, Noorduyn, International Water Guard.
Approved Repair Station for Adams Rite Aerospace (w.e.f. 01/January/2011)

Systems/Procedures      
Does your organisation have: Yes No N/A
1. A recognised Quality Management System?

Supplied details:
 •
2. A documented Quality Manual? •
3. A formal, continuous analysis and surveillance programme to ensure compliance with customer and OEM technical and regulatory requirements? •
4. Does this programme include corrective actions for non-compliance? •
5. Work Process/Procedures Manual? •
6. A process to ensure that all supplied parts are shipped with the appropriate airworthiness release documentation?
(please use 'Upload' function below to supply copy of release documentation)		 •
7. Written instructions and formalised procedures used for all specific tasks and shop work orders? •
8. Records of processing, inspections and testing (including sub-contracted work) maintained at this facility? •
9. Are records maintained, at this facility, of technical, OJT and formal training of technical staff? •
10. A formal Electrostatic Discharge Sensitive (ESDS) parts handling
programme for electronic parts/parts with printed circuits?		 •
11. A formalised process for active control of all life-limited parts and shelf life limited parts and materials? •
12. A process to ensure acceptable condition of components received and shipped? •
13. Does the quality system assure that all AD's, which have been accomplished, are documented? •
14. An internal audit system? •
15. A supplier audit system? •
16. A suspected unapproved parts programme? •
17. Does the inspection programme include procedure for reporting unapproved parts i.a.w CAA AWN and/or FAA Advisory Circular / Part 145.A.60 (a) and (d)? •
18. A formalised process for scrapping of aircraft parts that includes mutilation to prevent re-use? •
19. A formalised process for active control of all non-conforming parts and materials? •
20. A formalised process for the identification (tagging), segregation and handling of non-conforming parts? •
21. A formalised process that ensures the identification of customer units? •
22. Are all records (including manufacturer lot, date of receipt and other individual identifications of piece parts/materials) retained for 2 years minimum? •
23. A formal in-house calibration programme for test and measuring equipment? •
24. Does the calibration programme actively control adherence to the calibration time schedules? •
25. Will facility provide shop findings/tear down reports (attached to all returned customer units) when so indicated on Purchase order? •
26. Do you hold ASA Accreditation in accordance with AC-0056A? ASA •
27. Are you a member of EASO?EASO •
28. Are you approved by any other commercial organisations?

Supplied names of commercial organisations:
 •
29. Does this facility sub-contract any of its business?

Supplied details:
 •

Upload Documents      
Document type: Document name: Expires: Options:
Certification  EASACert.pdf N/A View
Reference  FAACert.pdf 31/10/2012 View
Certification  TCCACert.pdf 01/05/2013 View
Other  Standard Warranty Policy2.doc N/A View

Questionnaire completed by:  
Name: Steve Hewitt
Position: Quality Assurance Manager

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